Grievance Resources & Processes
Resources
San Francisco
- San Francisco Mental Health Clients Rights Advocacy Services – 1 (415) 522-8100
- Client and Family Liaison/Ombudsmen – 1 (415) 255-3694
Sonoma County
- Patient’s Rights Advocate – 1 (707) 565-4978
Napa County
- Mental Health Consumer Concerns – 1 (707) 253-4735
Grievance Process
San Francisco programs follow the San Francisco County Pubic Health Department, Community Behavioral Health Department grievance process. A copy of the policy can be obtained by contacting CBHS at 1 (415) 255-3434. All programs inform clients of their grievance rights upon intake, and have grievance forms and envelopes and make them readily available to any client who requests them. They are mailed to:
Jim Gilday
CBHS Performance and Compliance Manager
1380 Howard Street
San Francisco, CA 94103
You may also call 1 (415) 255-3661.
Sonoma County programs follow Sonoma County Department of Health Services, Mental Health Division procedures. Please contact the Grievance Coordinator for assistance at 1 (707) 565-4617.
Napa County programs follow the Napa County Health and Human Services Agency (HHSA) grievance policy which can be obtained by calling HHSA Quality Improvement at 1 (800) 648-8650 or 1 (707) 259-8320.
Resources
San Francisco
- San Francisco Mental Health Clients Rights Advocacy Services – 1 (415) 522-8100
- Client and Family Liaison/Ombudsmen – 1 (415) 255-3694
Sonoma County
- Patient’s Rights Advocate – 1 (707) 565-4978
Napa County
- Mental Health Consumer Concerns – 1 (707) 253-4735
Grievance Process
San Francisco programs follow the San Francisco County Pubic Health Department, Community Behavioral Health Department grievance process. A copy of the policy can be obtained by contacting CBHS at 1 (415) 255-3434. All programs inform clients of their grievance rights upon intake, and have grievance forms and envelopes and make them readily available to any client who requests them. They are mailed to:
Jim Gilday
CBHS Performance and Compliance Manager
1380 Howard Street
San Francisco, CA 94103
You may also call 1 (415) 255-3661.
Sonoma County programs follow Sonoma County Department of Health Services, Mental Health Division procedures. Please contact the Grievance Coordinator for assistance at 1 (707) 565-4617.
Napa County programs follow the Napa County Health and Human Services Agency (HHSA) grievance policy which can be obtained by calling HHSA Quality Improvement at 1 (800) 648-8650 or 1 (707) 259-8320.